Frequently Asked Questions
Where are the pickup points at the Melbourne Airport ?

- Virgin domestic flights: the driver will be waiting with a sign with your name on it at the bottom of the escalators in the arrival terminal.

- Qantas Domestic flights: the driver will be waiting at the chauffeur meeting point which is at the Gloria Jeans Café located in the arrivals Terminal.

- International Arrivals: When you clear Customs and walk out into the terminal you should walk out to your right and you will see the chauffeur meeting point near the Travelex Counter.

- If you are unable to find your driver please call us and we will make contact with your driver.

Do you have child seats available ?

- We have forward facing and rear facing child seats as well as booster seats. Each chair is charged at $20.

Is there any charges regarding early morning and late night pickups ?

- With Transfers between 11pm and 5 am a 20% surcharge is applied ( this applies to all Public Holidays as well).

Is there any cost regarding cancellations ?

- A minimum of 2 hours notice is needed otherwise the full fare will be charged.

Are there any credit card charges?

- All major credit cards incur a 11% surcharge (company accounts are exempt )